Privacy policy

Data we process

To provide the digital guide, we process the guest name, email address and phone number entered by the host. For hosts, we process account, property, subscription and payment records. Security logs contain only a shortened IP address.

Why we process data

Guest data is processed to perform the accommodation contract: delivering important information before, during and after the stay. Technical and security data is processed to keep the service reliable and secure.

Retention

Guest personal data is automatically anonymised 12 months after the stay ends. Statutory accounting records may be retained longer without guest contact details.

Your rights

You may request access, correction, export or deletion of personal data. A host can immediately erase an individual guest’s data and download an export of their own data and photos from account settings.

Cookies and external services

We use only technically necessary cookies for sign-in and security, so no marketing cookie banner is shown. We do not sell personal data.

Contact

For questions or requests, use the address listed on the Contact page. The accommodation provider is the controller of guest data and the platform processes that data on the provider’s instructions.